Terms & Conditions

Terms & Conditions

Last Updated: February 5, 2025

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Welcome to Stowe Home Care Maintenance (“Company,” “we,” “our,” or “us”). By engaging our services—including, but not limited to, lawn care, property management, carpentry, and other maintenance services (collectively, the “Services”)—you (“Client” or “you”) agree to the following Terms & Conditions.

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1. Scope of Services

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1.1 Service Offering
Stowe Home Care Maintenance provides various home care and property maintenance services, including lawn care, landscaping, snow removal, property management, carpentry, handyman work, and other related services. A detailed description of specific work to be performed will be outlined in service quotes, proposals, or work orders.

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1.2 Service Limitations
All Services are performed according to professional industry standards. We do not guarantee specific results (e.g., certain grass regrowth rate or project timelines) if factors like weather, material shortages, and unforeseen structural or site conditions influence outcomes.

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1.3 Third-Party Contractors
In some cases, we may engage subcontractors or third-party service providers for specialized tasks. We remain responsible for ensuring these providers adhere to our quality and safety standards, but we are not liable for their independent acts or omissions beyond our control.

 

2. Quotes, Estimates & Work Orders

 

2.1 Quotations & Estimates
Any verbal or written quote or estimate provided by us is valid for a limited period (usually 30 days unless stated otherwise) and based on initial information provided by you. Actual costs may vary if additional issues are discovered or changes to the project scope occur.

 

2.2 Work Orders
Before commencing any project, we may require a signed work order or agreement detailing the scope, fees, and timeline of the Services. Your signature or emailed approval indicates acceptance of these Terms & Conditions unless otherwise specified in writing.

 

3. Scheduling & Access

 

3.1 Scheduling
We make reasonable efforts to accommodate preferred scheduling. However, we may adjust service dates/times due to weather conditions, staff availability, supply chain delays, or other factors.

 

3.2 Property Access
You agree to provide sufficient access (e.g., keys, gate codes, property instructions) for us to complete the agreed-upon Services. Failure to provide access may result in additional fees or delays.

 

3.3 Inclement Weather
Exterior Services like lawn care or snow removal may be rescheduled or modified if weather conditions pose a safety risk or prevent effective work. We will communicate any necessary schedule changes as soon as possible.

 

4. Fees & Payment

 

4.1 Pricing
All fees for Services are clearly outlined in the estimate or work order. Additional fees may apply if the project scope expands or if unexpected conditions (e.g., hidden damage, material upgrades) arise.

 

4.2 Invoicing
We typically issue invoices upon completion of Services or on a milestone basis for larger projects. Payment is due within the timeframe stated on the invoice (commonly 15 or 30 days).

 

4.3 Late Payments
Late payments may incur interest or late fees at a rate permitted by applicable law. We reserve the right to suspend or discontinue Services if invoices remain unpaid beyond the due date.

 

4.4 Deposits
For certain projects, we may require a deposit or retainer. This deposit is applied to final invoices unless you cancel the project (see Cancellation & Refunds section).

 

5. Cancellation & Refunds

 

5.1 Service Cancellation
You may cancel scheduled Services by providing written notice (email is acceptable). Some fees may be nonrefundable if we have already purchased materials or allocated labor resources specifically for your project.

 

5.2 Rescheduling
If you wish to reschedule Services, please provide at least 48 hours’ notice. We will make reasonable efforts to accommodate the new date.

 

5.3 Company-Initiated Cancellation
We reserve the right to cancel or reschedule Services if unsafe conditions or unforeseen circumstances occur. We will either issue a prorated refund or reschedule at a mutually agreeable time.

 

6. Warranties & Liabilities

 

6.1 Limited Warranty
We perform Services in a workmanlike manner in accordance with industry standards. Except for any warranties explicitly outlined in a written agreement, we disclaim all other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

 

6.2 Limitation of Liability
To the fullest extent allowed by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the Services. In no event shall our total liability exceed the total amount paid by you for the specific Services giving rise to the claim.

 

6.3 Customer Responsibilities
You are responsible for securing personal property and ensuring pets or children remain at a safe distance during Services. We are not liable for damage or loss resulting from your failure to follow reasonable safety precautions.

 

6.4 Property Conditions
We rely on your representations about the property’s condition. If unknown hazards or defects cause damage or harm while we work, we are not responsible for those pre-existing issues.

 

7. Insurance

 

We maintain general liability insurance and workers’ compensation coverage as required by law. Copies of insurance certificates may be provided upon request. We encourage you to maintain adequate homeowners/property insurance covering potential damages or losses.

 

8. Confidentiality & Privacy

 

8.1 Confidential Information
We respect your privacy and any confidential information you provide (e.g., security codes, personal details). We will not disclose such information to unauthorized third parties unless required by law.

 

8.2 Photographs & Marketing
From time to time, we may take photos of completed work for our portfolio or marketing materials. We will avoid showing personal identifying information (e.g., house numbers, license plates) without your consent. If you prefer not to have any photos taken, please inform us in writing.

 

9. Dispute Resolution

 

9.1 Negotiation
In the event of any dispute, the parties agree to first attempt good-faith negotiations to resolve it amicably.

 

9.2 Mediation/Arbitration
If a resolution cannot be reached, the parties may submit the dispute to mediation or arbitration in the state of Vermont, unless otherwise agreed in writing.

 

9.3 Governing Law
These Terms & Conditions shall be governed and interpreted by the laws of Vermont, without regard to its conflict of laws principles.

 

10. Changes to Terms & Conditions

 

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will become effective upon posting to our website or otherwise providing notice to you. Continued engagement of our Services after such modifications constitutes acceptance of the revised terms.

 

11. Entire Agreement

 

These Terms & Conditions, along with any signed service agreements, work orders, or proposals, form the entire agreement between you and Stowe Home Care Maintenance regarding the Services. They supersede all prior or contemporaneous oral or written communications.

 

12. Contact Us

 

If you have any questions or concerns about these Terms & Conditions, please contact us at:

Stowe Home Care Maintenance
PO Box 479 Stowe, VT 05672
802-888-7736
 

By engaging in our services or signing a service agreement, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.